Frequently Asked Questions

Frequently Questions Les Ames Fleurs


You have a question? Take a look here, you may find the answer!

Our profession

Are you herbalists?

Marie-Christine is herbalist artisan and therapist, Myriam graduated as an artisan and family herbalist of theLes Souls Flowers herbalism school. Tania is graduated as a craftsmanship and Émilie and Clémence are also being trained in theLes Souls Flowers herbalism school.

Do you give healthy advice?

The least possible. For legal and ethical reasons, we cannot advise you on your health, particularly outside a consultation or by email. We strongly recommend consulting a therapist herbalist to obtain an appropriate, effective and safe health, treatment and monitoring. You will find a list of herbalists accredited therapists by region on the website of the Herbalist guild.

Consultations 

We no longer offer consultation for the moment, please refer to the list of herbalists accredited therapists on the site of the herbalist guild.

Our online store

Can I come and shop at your shop?

No, sorry! We are an online store only. You have to place your order online absolutely. It is a choice of life, we do not want an office schedule, and we want to spend time with our children, thank you for your understanding.

Can I recover my order on site?

Yes! We have an order picking schedule and we can welcome you to our premises at 2795, Rolland rue in Sainte-Adèle, in the Laurentians.

To consult our schedule, click here.

Can I have my order delivered?

Of course. The fixed delivery costs will be indicated when you go to the checkout.

Fixed costs by provinces

Quebec and Ontario Free*
East and West province 16,00 $
Northern province 20,00 $

*When your package weighs more than 10 kg, free delivery is no longer available. You must choose the option with the overweight costs that appears. Depending on the weight of the package, the costs will be indicated when going to the checkout. 

Provinces 10kg + 20kg + 30kg + 40kg + 50kg + 60kg +
Qc, we 15,00 $ 30,00 $ 45,00 $ 60,00 $ 75,00 $ 90,00 $
AB, BC, MB, SK 30,00 $ 45,00 $ 60,00 $ 75,00 $ 90,00 $ 105,00 $
NB, NS, PE, NL 30,00 $ 45,00 $ 60,00 $ 75,00 $ 90,00 $ 105,00 $
Nt, naked, yt 40,00 $ 60,00 $ 80,00 $ 100,00 $ 120,00 $ 140,00 $

Deliveries are made by Canada or Purolator posts, depending on the prices. Your package will be sent to your local post office if it contains vulnerable products.

I am in France or outside Canada, can I order for delivery?

No, sorry, we only deliver to Canada.

Accepted payment methods

We accept the following payments:

  • Credit card (visa, mastercard, American Express)
  • Apple Pay and Shop Pay
  • Paypal
  • Interac transfer (sent by email)
  • Cash money (choose the certified check payment option)
    Silver payments are available for Picking only
  • Check (we process the order only upon receipt of payment)

Treatment delays

We will process your orders within 2 to 4 days of your order. Please calculate an average of 1 week to receive your order.

Can I add a product to my order?

Yes, only if your order is not yet processed. Please contact us as quickly as possible. Give us as much information as possible. Your order number, product name and Quantity desired. By phone at 514-258-8108 or by email info@lesamesfleurs.com