Do you have a question? Take a look here, you might find the answer!

OUR PROFESSION

Are you herbalists?

Marie-Christine is an accredited herbalist therapist. Éléonore, Émilie and Tania are qualified as artisan herbalists or family herbalists from theLes Âmes Fleurs herbalism school.

Do you give health advice?

No. For legal and ethical reasons, herbalists cannot give advice about your health outside of a consultation. We strongly recommend consulting a herbalist therapist to obtain a general picture, suggestions and appropriate, effective and safe follow-up. You will find a list of accredited herbalist therapists by region on the website of the Herbalists Guild.

Consultations 

We do not offer consultations at this time. Please refer to the list of accredited herbal therapists on the Herbalists Guild website.

OUR ONLINE SHOP

Are your products organic, fair trade and zero waste?

Some products are marked as organic, others are not. In this case, we ensure that we have quality products, free of chemicals. Note that some producers cannot afford to pay for certification.

We encourage the purchase of products from a business that respects workers and, wherever possible, purchasing from local producers. We also avoid purchasing raw materials from countries whose war policies are harmful and inhumane.

We are not zero waste, but we use recyclable and above all reusable containers. We use glass bottles as well as plastic. Glass is not 100% ecological (manufacturing, recycling), it makes packages heavier (more carbon during deliveries) and is brittle (high risk of breakage during deliveries). Our plastic containers are reusable and we have chosen labels that are easy to remove. Our bags are recyclable (you must remove the labels). Compostable bags are unfortunately confused with other types of bags at the sorting center and end up among the waste. Compostable products in waste are very polluting because they emit gases and take forever to compost. Recyclable bags are the most environmentally friendly at the moment, among the different options available. Note that unfortunately there are no real zero waste products, unless you grow and produce everything yourself. Transportation of raw materials, even for solid shampoos (ingredients), requires packaging and transportation.

Can I come shop at your store in person?

No. We are an online store only. You must place your order online. Thank you for your understanding.

Can I collect my order on site?

Yes. We have an order pickup schedule and we can welcome you to our premises at 116, Chemin de la Gare, Piedmont in the Laurentians.

To view our schedule, click here.

Can I add products to my order if I have forgotten some things?

Yes, only if your order has not yet been processed. Please contact us as soon as possible. We will need the following information: your order number, the name of the product to be added and the Quantity desired. Changes can be made by text (514-258-8108) or by email to info@lesamesfleurs.com

A product is out of stock. CHow can I be notified of its return?

Register on the waiting list by entering your email address where indicated. You will receive notice as soon as the product is returned.

Can I have my order delivered?

Of course. The flat rate delivery charge will be shown when you check out.

Fixed fees per province with minimum purchase of $25

*When your package weighs more than 10 kg, free delivery is no longer available. You must choose the option with the overweight charges displayed. Depending on the weight of the package, the charges will be indicated at checkout. 

Deliveries are made by Canada Post, Purolator or Canepar, depending on rates. Your package will be sent TO YOUR LOCAL POST OFFICE if it contains vulnerable products.

I am in France or outside Canada, can I order for delivery?

No, unfortunately we only ship to Canada. Thank you for your understanding.

Processing times

We process orders on Mondays (Tuesday if Monday is a holiday) and Thursdays. Please allow approximately 1 week to receive your order.

Payment methods accepted

We accept the following payments:

• Credit card (Visa, Mastercard, American Express)
• Apple Pay and Shop Pay
• PayPal
• Interac e-Transfer (with our email). Note that the order will be processed once payment is received.
• Cash: Choose the check and money order payment option and indicate in a comment that you will pay in cash on site. Cash payments are available for local pickup only. If the customer chooses delivery and payment method by check and money order, their order will be automatically canceled.
• Check and money order: Although the option is available in the payment choices, we do not accept any checks, except for schools.