Delivery & Returns

 

Delivery by post (delivery to Canada only)

The fixed delivery costs will be indicated when you go to the checkout. To be able to keep affordable prices and impeccable service, we must increase our prices from November 1, 2022.

Fixed costs by provinces

*** Delivery is free for $ 125 and more taxes (package of -10 kg only) for the provinces of Quebec and Ontario. ***

When your package weighs more than 10 kg, free delivery is no longer available. You must choose the option with the overweight costs that appears. Depending on the weight of the package, the costs will be indicated when going to the checkout.

Deliveries are made through Canada or Purolator posts, depending on the prices. Your package will be sent to your local post office if it contains vulnerable products.

Orders are processed and shipped at the latest within 4 working days (closed on weekends and holidays) depending on the payment of payment. In some cases, the delivery time may be longer (products not available or special orders), you will then be notified.

You will receive by email or SMS a tracking number once your order has been posted. You will be able to follow the evolution of the sending of your package.

During the holidays, deliveries are made according to the schedule displayed on our site. Treatment times can be longer during this period.

In the event that you do not seek your order at the address indicated, the shipping costs and additional fees will be invoiced to you. Ditto if articles have returned to us following an error in the address provided by the customer.

Recover your order on site

If you choose to come and get your products yourself, you will receive a confirmation email with our schedule when your order is ready, please wait for this confirmation before presenting you. Bring your bags!

Picking schedule on site:
Monday: 12 p.m. to 4 p.m.
Tuesday: 8:30 a.m. to 4 p.m.
Wednesday: 8:30 a.m. to 4 p.m.
Thursday: 8:30 a.m. to 6 p.m.
Friday: 8:30 a.m. to 12 p.m.
Saturday/Sunday: closed

We are located in the Laurentians:
2795, rue Rolland
Sainte-Adèle, Quebec
J8B 1C9 Canada

REFUND

You have 10 days after receipt of the products to make a complaint. We refund on defective products when you provide us with proof (photo or return of the product). After this period, we will make no refund and we will not offer any exchange. If you have any questions or concerns about a product, please communicate with us.

Note that our creams are 100 % natural, based on essential oils and brewed by hand. It may happen, in rare cases, that some oils come back to the surface (droplets). This is neither a sign of mold nor a sign of expiration of the product. Just brew the cream slightly using a small spoon.

Refund of makeup products
We do not accept any feedback and we do not refund on makeup for the following reasons: bad color, hold or inadequate application. Our makeup line is 100 % natural and cannot be compared to commercial lines. Our many trials have demonstrated the high quality of our products and the satisfaction of our customers, but we cannot guarantee everyone's satisfaction without exception.

In case of cancellation of your part
If you set out before the order is processed and posted, you will be reimbursed in full. If you request the cancellation of your order and it is already processed and posted, you will have to return it to us at your expense. Upon receipt of the return of the order, we will reimburse you 85 % of the order (this does not include the post costs that we do not reimburse). We keep 15 % for the time spent processing the order. If it is an order of more than $ 100 with free delivery, the delivery costs for the shipment will be deducted from 85 %, so you will be invoiced.